Haven

A non profit platform that matches local Canadians with refugees to help them resettle in Canada.

High level overview

Problem

Operational deficiencies hindering the number of matches between volunteers and refugees

Solution

Redesign the Haven site catered to users’ needs and business goals

Process

  • Collaboration with product team

  • Secondary research

  • User interviews

  • Affinity mapping

  • Customer journey map

  • Site map

  • Userflow

  • Usability testing

Results

Delivered a high-fidelity prototype praised for its user-centric approach, functionality, and business alignment.

Background

Refugee support through community connections

With the growing number of refugees resettling in Canada, Haven was founded to bridge the gap between those in need and compassionate Canadians eager to help. Government programs often fall short, with limited hands-on support and lengthy screening processes that delay assistance. Haven addresses this challenge by enabling Canadians to connect directly with refugees and offer immediate support in areas such as English tutoring, resume building, interview preparation, providing free essentials, and even temporary hosting.

So what’s the goal here?

How might we streamline the operational deficiencies of the platform so that the most urgent refugees get prioritized in the most effective way possible?

Steps I took to reach my goal

Overall findings

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